WhatsAppPro and up
"We're open again" messages
The We're open again flow keeps a waiting list of everyone who messages you while your store is closed. Within a couple of minutes of opening, each of them gets one message saying you are open, with a button to order. Your other flows still answer them as usual.
- Where
- Sales channel → WhatsApp → Flows → Global flows
- Time
- 3 min
- Updated
Switch it on
Step 1: Add the flow
Open Sales channel → WhatsApp → Flows → Global flows, find We're open again under Recover sales and press Add to my flows.
Step 2: Check the trigger
Open the flow. Its trigger is Store opens. You do not need to set anything else for it to work.
Step 3: Switch it on
Turn the flow on. From then on, customers who message you while the store is closed are added to the waiting list.
What happens
- Your store counts as open when the open and closed switch is on, you are inside your working hours, and delivery or takeaway is open.
- Each customer is messaged once, however many times they wrote.
- People who ordered in the meantime, replied STOP or are on your block list are skipped. Anyone who has waited longer than a week is dropped.
- The message goes out only inside the 24-hour window. The ready-made flow sends nothing outside it. Add a Send template step on the window_open false branch if you want those customers reached too.
Questions
Does it reply to the customer straight away when I am closed?
No. It only adds them to the waiting list. Your other flows reply as normal. This flow speaks once, after you open.
How do I set when my store is open?
Through your open and closed switch and working hours. See Working hours and breaks and Open or close your store.
Related
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