WhatsApp

Your own WhatsApp number for orders, updates, a bot and broadcasts.

• What you can do on WhatsAppPro and upCustomers can send you their order on WhatsApp on every plan. On Pro you connect your own number for order updates, a bot, broadcasts and more.
• Get orders on your WhatsApp (Free plan)All plansAdd your WhatsApp number once. After a customer orders, a Send Order to WhatsApp button opens a chat with you, with the full order already written.
• Connect your WhatsApp numberPro and upLink your WhatsApp Business number to Menuthere with one Facebook sign-in. Then order updates, flows, broadcasts and the inbox send from your own number.
• Several numbers and the primary numberPro and upConnect more than one WhatsApp number and choose which is the default sender for order updates. Turn automatic replies off for any one number.
• Order updates to customersPro and upSend a WhatsApp message when an order is placed, accepted, ready, dispatched, completed or cancelled. Switch on the ready-made flows and edit the wording.
• The WhatsApp inboxPro and upRead and reply to customer WhatsApp chats from your dashboard, send a template when the 24-hour window is closed and start a new chat.
• The 24-hour windowPro and upWhatsApp delivers normal messages only within 24 hours of the customer's last message. After that, only an approved template gets through.
• Message templatesPro and upTemplates are WhatsApp messages Meta approves in advance. Write one, send it for review and use it in flows, broadcasts and the inbox.
• Build a flow (your WhatsApp bot)Pro and upA flow is an automatic WhatsApp conversation: it starts on a trigger, sends messages and branches on what the customer replies. Build one step by step.
• Flow triggersPro and upEvery WhatsApp flow starts on a trigger: a keyword, a first message, an order status, loyalty points, a left cart or the store opening. Here is each one.
• Flow stepsPro and upEvery step you can add to a WhatsApp flow: messages, media, buttons, forms, conditions, delays and more, with what each one does.
• Ready-made flows libraryPro and upGlobal flows is a library of ready-made WhatsApp flows. Preview one with your own store details, add it in one tap and switch it on.
• Abandoned cart remindersPro and upRemind customers who added dishes but did not order. A WhatsApp message with a one-tap link rebuilds their cart and opens checkout.
• "We're open again" messagesPro and upCustomers who message while you are closed get one WhatsApp message the moment you open, with a link to order. Add the flow and switch it on.
• BroadcastsPro and upSend one approved marketing template to many customers at once. Pick the template, the recipients and a time. Big lists are spread over several days.
• Opt-outs and the blocklistPro and upCustomers can opt out of your WhatsApp marketing by replying STOP. You can also block numbers from broadcasts, or from triggering any flow.
• Comeback messagesPro and upMessage customers who have stopped ordering, automatically. Pick a group, a message and how long they have been quiet, then see who came back.
• Order link tapsPro and upSee who opened your menu from a WhatsApp message. The screen counts taps and lists the most recent ones with the customer's name and time.
• Message analyticsPro and upCount your WhatsApp messages each month by type, track Meta's 1,000 free service messages, and see how many welcome messages turned into orders.
• WhatsApp cataloguePro and upPublish your menu as a WhatsApp catalogue so customers can browse dishes and build a basket inside the chat. Dishes need a photo, a name and a price.
• What WhatsApp messages costPro and upMeta charges for each WhatsApp message, billed to your own WhatsApp Business account. See the four categories, what sets the price and how to send fewer.

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