Read an order
Open any order to see everything about it on one screen: the status timeline, the items and the bill, the customer, the delivery and the payment. The top buttons move the order on, print it or edit it.
- Where
- Orders
- Updated
Open an order and read it
Step 1: Open the order
Press a row in Orders, or the Open order icon on the row, or an order on the dashboard.
Step 2: Read the top
The heading gives the order number, status, the order type and, for dine-in, the table. Under it the timeline shows Placed, Accepted, Ready, Picked up (delivery only) and Delivered, each with its time.
Step 3: Check the items and the bill
Order Items lists each dish with its quantity and price. The grey panel under it adds charges, Subtotal, discounts, tax and the Total Amount. A customer's note appears above the items as Order Note.
Step 4: Look at the cards on the right
Customer has Call and WhatsApp buttons, Send track link (see Send a customer their order's track link), the address with View on Google Maps and Copy. Delivery shows the rider. Payment and the order information close the page.
Where to find things
| Card | What it holds |
|---|---|
| Header buttons | The next-step button, the status menu, Print, Edit and a menu with Delete order. |
| Table | For dine-in orders, the table number or name in large type. |
| Order Items | Dishes, quantities, prices, charges, discounts, tax, loyalty points redeemed and the total. |
| Delivery | The rider, their contact and tracking. See Assign a rider to an order. |
| Customer | Name, phone, Send track link, address, the delivery zone if you use zones, and the order channel: App, WhatsApp or Web. |
| Payment | Paid or Pending, the amount due and the method. See Record how an order was paid. |
| Order info | Order type, channel, Invoice No, Order ID, Full order ID with a copy button, placed time and the prebooked time. |
Questions
What is the difference between Invoice No and Order ID?
Where do I see how far the delivery was?
Can I see which table a customer ordered from?
Related
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