Upgrade or change your plan
Open Billing and press Upgrade, pick Monthly or Yearly and a plan. Lite and Pro each start with a 7-day free trial if you have not had that plan's week: nothing is asked for, no card, and nothing is charged until the week ends. Going from Lite to Pro, what you have already paid for Lite comes off your first Pro invoice. Otherwise the plan switches on as soon as it is paid.
- Where
- Billing → Upgrade
- Time
- 3 min
- Updated
Upgrade your plan
Step 1: Open Billing and press Upgrade
Go to Billing in the sidebar and press Upgrade. On the Free plan the plan cards are on the Billing page itself, and the dashboard's usage line has an Upgrade link too.
Step 2: Choose Monthly or Yearly, then a plan
On Choose your plan, pick Monthly or Yearly (2 months free), then press the plan's button. It reads Start 7-day free trial while that plan's free week is still yours to take, and Upgrade to Lite or Upgrade to Pro once it has been used. Prices are shown in US dollars. In India you pay the rupee amount, by UPI or card. Elsewhere you pay by card.
Step 3: The plan switches on
On a free trial nothing is asked for — no card, no payment page: the plan is on at once and the first invoice falls due the day the week ends. Without a trial you are taken to a payment page for the plan's invoice, the plan is on when it is paid, and that card is kept for your later renewals.
Every kind of change
| You want to | How it works |
|---|---|
| Go from Free to Lite or Pro | Press Start 7-day free trial to take that plan's free week: the plan is on at once, nothing is asked for and nothing is charged until the week ends. If you have had it, press Upgrade, pay, and the paid period starts today. |
| Go from Lite to Pro | Press Start 7-day free trial while Pro's free week is still yours: Pro is on at once, nothing is charged for a week, and what you have already paid for Lite comes off your first Pro invoice. Once you have had Pro's week it reads Upgrade to Pro, and the unused days of your Lite period are credited on the invoice you pay now. |
| Switch between monthly and yearly | See Monthly or yearly billing. |
| Step down while nothing is paid | For a free trial, or after the plan ran out unpaid, press Switch to Free or Switch to Lite. A box lists what will stop, and you confirm. Switching to Free cancels the unpaid bill and unlocks the dashboard. Switching to Lite opens its payment page. |
| Step down when a bigger plan is paid ahead | Contact support. The smaller plan starts when the period you've paid for ends. |
| Go to Branded App | Press Contact us on the Branded App card. It opens a WhatsApp message to Menuthere, and Menuthere sets the plan up with you. See Branded App. |
- Stepping down off Pro disconnects your WhatsApp Business number. You get a separate warning with the number before you confirm.
- Other things that stop when you step down, if the new plan doesn't include them: loyalty and review requests, your own riders and delivery partners, coupons and offers, online payments, your own domain and custom design, scheduled orders and table bookings, and the customer list.
- Add-ons you were sold separately stay.
Questions
When does the new plan start?
Can I try a plan free before upgrading?
Will I be charged twice if I upgrade mid-month?
Related
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