Orders

Accept, follow, edit and cancel orders, and how order numbers work.

• How an order moves: statuses explainedAll plansEvery order moves from Pending to Accepted, Food Ready, Dispatched and Completed. See what each status means and what happens when you change it.
• The live orders screenAll plansOrders shows the last 24 hours of orders as they arrive. Filter by status, type or date, and accept, print or open an order from its row.
• New order alerts and ringingAll plansA new order rings on your partner app until someone accepts it. Learn what rings, what stays silent in a browser and how to stop the alarm.
• Accept orders automaticallyAll plansSwitch on auto-accept so new orders are accepted for you, instantly or after the alarm has rung for up to two minutes if nobody presses Accept.
• Read an orderAll plansOpen an order to see its status timeline, items, totals, customer, delivery details and payment. Find out where each piece of information sits.
• Send a customer their order's track linkAll plansSend a customer the live tracking page for their order on WhatsApp or by SMS, straight from the order screen, with the message already typed in.
• Edit an orderAll plansChange the items, add a charge, fix the table, phone number or kitchen note on an order, and record the payment method. Then save the new total.
• Cancel an orderAll plansCancel a pending order, give the customer a reason, and see what is undone: riders are called off, loyalty points returned and stock put back.
• Record how an order was paidAll plansMark a cash on delivery or counter order as paid and note whether it was Cash, UPI or Card, from the order list or the order itself.
• Assign a rider to an orderPro and upPut one of your own riders on a delivery order from the order, the order list or the Dispatched status, and change the rider later if needed.
• Scheduled orders (Prebookings)Lite and upOrders booked for a later date or time collect in the Prebookings tab. See which are due, which are overdue and when to start preparing them.
• Dropped orders: unpaid online checkoutsLite and upDropped orders are online checkouts that were never paid. They stay out of your live list and never ring. See how they resolve and how to clear them.
• Table orders and second roundsAll plansWhen a guest orders again from the same table QR, the new items join their running order. See how it is marked and when a separate order is made.
• How order numbers workAll plansLearn what Invoice No, Order ID and the D numbers on drafts mean, when the daily count restarts and what customers see instead.
• Search and filter ordersAll plansFind any order by number, customer name, phone, item or table, and narrow the list by type, status and date. Full history starts on Lite.
• Free plan: 50 orders a monthAll plansThe Free plan includes 50 orders a month. See what counts, what happens at 50 and when ordering reopens, and how to keep taking orders.

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