Customers & reviews

Who orders from you, how often, and what they say.

• Your customer listLite and upSee everyone who ordered or messaged you, with orders, spend and last order. Search, filter by type or channel, and call or WhatsApp from the row.
• Customer segmentsPro and upEvery customer falls into one segment: VIPs, Regulars, Repeat, New, At risk, One-and-done, Lapsed or Enquired. See the rules and what to do for each.
• A customer's historyLite and upOpen a customer to see their orders, favourite dishes, usual order time and payment method, and any loyalty points. Call or message them from there.
• Export customersLite and upDownload your customer list as an Excel file, or only one segment, with phone, name, segment, orders, spend and last activity for each customer.
• Customer reviewsPro and upSee the ratings, comments and photos customers leave after an order, your average score, and open a review to see the order behind it.
• Send happy customers to Google reviewsPro and upPaste your Google review link once. Customers who rate an order 4 or 5 stars are then invited to review your restaurant on Google too.

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